Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to joanna@owaves.com.sg

We start home deliveries from 9 am to 5 pm. Please allow flexibility as we will have to deliver accordingly to our planned routes and may not be able to accommodate specific requests for delivery timings.

However, delivery may be affected by several factors, including those outside of our control such as bad weather, equipment failure and adverse traffic conditions. While timely delivery is an important commitment, we place an equal importance on ensuring the safety of our delivery partner. We will make every effort to avoid a delay. Should a delay be unavoidable, we will alert our customers.

Yes, there is a $5 delivery charge for purchases that are below $60. For purchases below the minimum order of $35, shipping fee will be at $10

We will pack the products in foam boxes according to the size and quantity of the order. Ice pack will be provided to preserve the quality of the products during the delivery process.

All payments must be made online using your credit or debit card when you check out your shopping cart. We will only deliver the order(s) after receiving the payment(s). We do accept PayNow and Bank Transfer. Let us know if you wish to do so.

Prices

1. All prices are Nett.

2. All prices stated is in Singapore dollars (SGD).

3. All prices shown are before any delivery charges (if applicable)

4. Prices are subjected to change at the sole discretion of Oceanwaves Seafood without prior notice.

Please have someone around to receive the goods during the delivery time slot and ensure that our delivery drivers have access to your unit. This is particularly for deliveries to private condominiums/apartments which require security clearance.

Should no one be available to receive the goods upon delivery, the goods will be left at the door of the stated address. Our cold water items are delivered with ice gel pack which can keep perishable items in its state for up to an hour. Please retrieve your order as soon as possible. We are not liable for missing items or products turning bad if the order is not retrieved in time.

If our driver is unable to enter the condominium premises or access your unit, our driver will call you and only wait for up to 5 minutes to avoid delay in other deliveries. Re-Delivery charges of $15 will apply if the order is undelivered under the above circumstances. Please note that we are not liable for any changes in quality of any perishable/frozen/chilled item for orders not delivered on first attempt. As such, complaints or feedback on said item will not be entertained.

To prevent cross-contamination, wash hands thoroughly with soap and running water before and after handling raw shellfish (oysters, mussels, abalone, clams and beyond), fish or any other seafood. Use gloves to handle and store the raw seafood separately from other raw foods (including raw meat, poultry, fish etc.) and ready-to-eat foods.

Clean cutting boards, countertops and utensils thoroughly before preparation and after exposure to raw seafood. Use portable water to thoroughly rinse and clean raw seafood before cooking.

As with most animal-based foods, there are health risks involved in consuming raw shellfish, fish and any other seafood. Vulnerable groups of people (especially pregnant women, children, elderly and persons with chronic illness, compromised immune system, sensitive bowels or liver diseases) should avoid the consumption of raw or undercooked seafood.

All customers are presumed fit to consume raw or undercooked shellfish (oysters, mussels, abalone, clams etc), fish and other seafood. Healthy individuals should also observe good personal hygiene in storing and preparing the raw seafood and consume them within recommended time frame and in moderation. Oceanwaves Seafood Enterprise will not be responsible for any associated illness arising from consumption of our raw seafood. Customers are deemed to have accepted our Terms & Condition and indemnity waiver upon purchase.

Anyone showing signs of food borne illness should seek medical attention immediately.

Please note that the weight and sizes of the products are measured before any processing. It is normal for seafood to lose its weight after being processed/brought out of water. As a result, do allow 10%-25% allowance in the chosen weight of your seafood.

We place product quality as our top priority, hence we endeavour to make every customer’s purchase 100% satisfactory. Nonetheless, in view of the perishable nature of our live/chilled products, all our products are non-refundable and non-exchangeable.

Please check that goods received are in good order and condition at the time of receipt. Any shortage or mortality should be immediately brought up to the attention of our delivery team. We are not liable for any missing items or mortality (in the case of live seafood) after our delivery team has left our customer’s premise.

In the unfortunate event that you encounter any quality issues, feel free to contact us at +(65) 9652 7160 within 1 hour from the time of receiving. We reserve the right to refuse refunds if the request is made after the stipulated time frame. For refunds, we require proof (clear picture or video of the product). Please do not discard the products, as we will require return of the products for examination. Please note that any returned products, even if found to be of satisfactory quality following quality assessment, will be discarded to avoid quality lapses after the long time frame.

If the product is found to be of quality issue after assessment, we will either replace the item or provide you with a refund to the same method originally used to pay.

There is strictly no refunds in cash or credit if you have changed the original state of the product. I.E. Freezing and thawing an item that was delivered fresh and chilled.

Please note that refunds or credits are done at the discretion of Oceanwaves Seafood Enterprise and all decisions made are final. We reserve the right to refuse unreasonable claims that cannot be supported with proof. We do not refund or issue credit for items that were delivered in good condition but are not to your taste. As such, complaints or feedback on said item will not be entertained.

[time] hours ago, from Singapore
Code: "OCEANFRESH"

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